Cargofy AI Automation.
Automated dispatch workflows that eliminated manual scheduling work and saved Cargofy's operations team 40+ hours every week.
The challenge
Cargofy's dispatch team was manually matching drivers to routes, cross-checking availability, and re-keying the same shipment data across multiple spreadsheets and tools every single day. As order volume grew, the manual process became a bottleneck that limited how many shipments the team could realistically handle.
What we did
We mapped the entire dispatch workflow end to end, then designed an AI-assisted automation layer that sat on top of Cargofy's existing systems rather than replacing them — reducing implementation risk and avoiding a disruptive platform migration.
- Built an automated driver-to-route matching system based on availability, location and load type
- Connected previously siloed spreadsheets and tools into one automated data flow
- Added AI-assisted exception handling for edge cases that still need a human decision
- Trained the operations team on the new workflow with a phased rollout
The result
The automation eliminated the majority of manual dispatch work, saving the operations team more than 40 hours per week collectively. Roughly 70% of what was previously manual scheduling is now handled automatically, freeing the team to focus on exceptions and customer-facing issues instead of repetitive data entry.
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